Shipping policy

Shipping Policy

Last Updated: August 28, 2026

At Hangivo, we aim to make ordering simple and convenient. We offer free shipping worldwide on eligible orders.

1. Free Worldwide Shipping

Hangivo offers FREE standard shipping to customers around the world.

No additional standard shipping charge is added to eligible orders at checkout.

2. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 business days

Delivery estimates begin after the order has been processed and shipped.

Please understand that the stated delivery period is an estimated timeframe and not a guaranteed delivery date.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

Once your order has been shipped, tracking information may be provided where available.

4. Tracking Information

When tracking is available, customers may receive tracking information by email.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

If tracking information does not immediately display movement, please allow additional time for the carrier system to update.

5. Delivery Delays

Although we work to provide reliable delivery, Hangivo cannot guarantee delivery dates because transportation and delivery may be affected by circumstances outside our reasonable control.

Potential causes of delay include:

Carrier disruptions.
Severe weather.
Public holidays.
Customs processing.
Incorrect or incomplete shipping information.
Transportation interruptions.
High shipping volumes.
Other unforeseen circumstances.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you realize that your shipping information is incorrect, please contact us as soon as possible at:

support@hangivo.online

We will make reasonable efforts to assist before the order has been shipped. However, we cannot guarantee that shipping information can be changed after fulfillment has begun.

7. Customs and Import Requirements

For international orders, local customs authorities may inspect shipments or apply procedures according to the destination country's regulations.

Customers are responsible for complying with applicable laws and import requirements in their destination country.

8. Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us.

Please provide your order number and relevant delivery information so that our team can review the situation and determine the appropriate next steps.

9. Missing Orders

If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the applicable carrier where appropriate.

If you still cannot locate the package, contact Hangivo at support@hangivo.online so we can assist you.