Refund policy

Return & Refund Policy

Last Updated: August 28, 2026

At Hangivo, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period subject to the conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

Unused and in its original condition.
In the original packaging where reasonably possible.
Free from damage caused by improper use, installation, or handling.
Accompanied by your order information or other reasonable proof of purchase.

Products that have been significantly used, damaged, altered, or improperly handled may not qualify for a refund.

2. How to Request a Return

To request a return, please contact our customer service team at:

Email: support@hangivo.online
Phone: 1 (778) 939-6734

Please provide your order number, the product you wish to return, and the reason for your return.

If the product is damaged or defective, please include clear photographs or other relevant information so that our team can properly review the issue.

Please do not send products back to the business address unless our customer service team has provided return instructions.

3. Return Shipping

Hangivo offers free returns within the 30-day return period for eligible orders.

When a return is approved, our customer service team will provide instructions regarding the return process.

Customers should follow the return instructions provided by Hangivo to ensure that the return can be processed correctly.

4. Refunds

Once your returned product has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or financial institution.

5. Damaged or Defective Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs or video when appropriate.

Our team will review the information and work with you to determine an appropriate solution, which may include a replacement, return, or refund.

6. Incorrect Items

If you receive an incorrect item, please contact us before returning the product.

We will review the order and provide appropriate instructions to resolve the issue.

7. Exchanges

If you would like to exchange an item, please contact our customer service team.

Depending on product availability and the circumstances of the request, we may provide instructions for returning the original item and placing a replacement order.